Responding the evolution of digital technologies, our Customer Relationship Management solution has currently been transformed from multichannel contact center CRM system into Omnichannel solution under the brand "ON"
ON 'Omnichannel' implies integration and orchestration of various channels that engage customer in every level of purchase lifecycle in an efficienf and pleasant way with the implementation of single database system. This solution will upgrade customer experience level from parallel experience that is isolated into seamless integrated multi channel system.
ON 'Omnichannel' also provide various channel selection of: Voice, text message, Email, Chat (Over the Top such as: Line, telegram, hangout; and Real Time Chat ), and covering both inbound (trouble ticket) and outbound ( sales, survey, cust profiling, and collection)
Our other solution under CRM portfolio is Order Management System (OMS), OMS is a solution to digitalize your custome touch point through 3 main solutions of order management, store management, and rider management
In the era of automation of work and digital disruption of business, Enterprises were forced to do everything faster and more efficiently, to provide best experiences and services, yet to control all the cost at its minimum possible level. Thus, the deployment of IT Service Management (ITSM) is an absolute necessity to optimize the business to its maximal potential growth.
Digi Operation, As part of Infomedia ITSM, provide Service Operation Management focusing on technical support and system monitoring through the deployment of digital platforms Digi Operation makes you capable of running and monitoring the hustle bustle daily business operation from any areas in a centralized area that is highly convenient and efficiently cut the whole operational cost.
We provide highly reputable analytics & statistical consulting to provide insightful report for your business. Supported by up-to-date statistical analytics software, expertise and extensive experiences in integrated digital campaign and handling big data have become our strength point as we able to run data mining from raw data and manage it into reputable insight report from a single dashboard in a timely manner . This service cover solutions of social media analytics and CRM analytics
Embracing the era of resource sharing, we provice business process outsourcing solution to help you remove the burden of non-core business process by managing the function of back office operation through shared service. Currently, our shared service solution 'SharedVis' has managed business process of of human resource, financial & accounting, and general affair function.
Find out more about 'SharedVis' at our flyer