Jakarta, November 29th, 2017 - The annual prestigious event – “Indonesia Excellence Award” held by Frost & Sullivan re-awarded Infomedia as the “Indonesian Contact Center Outsourcing Service Provider of the Year 2017”. The event which was held since 2012, for 6 consecutive years has deliver the same award to Infomedia, a subsidiary company of Telkom Indonesia engaged in
Business Process Management industry, with the main product, contact center. This award is given after a long assessment of various studies and direct interviews. Criteria presented in the assessment is comprehensive enough from the strategic performance, excel in the development of industry, and become a market leader which benchmarked by
other companies in the industry.
Infomedia performance in contact center field has been entrusted to manage over 200 national and global companies and remark himself as the leading by market share in contact center industry with the ownership of 44% share. To show its leadership, Infomedia has start transformations in 2014 by providing end to end BPM solutions.
With the intense competition in the year 2017 where the global player entering the domesticmarket, Infomedia position as the leading BPM provider in Indonesia was unshakable. Even with its market expansion strategy, Infomedia successfully manage global business expansion to the 10 global countries. Moreover, to maintain its position as a leading company in Indonesia,
in 2017 Infomedia declared its readiness to provide digital CRM and BPM solutions with various superior products which includes 6 services of: Omnichannel CRM, Order Management System, Analytics, Shared Service (with SharedVis brand), Digi Operation and Intelligent Ready Area.
"I am so glad with Infomedia achievement as the Contact Center for Outsourcing Service Provider of the Year, for 6 consecutive years since 2012-2017. It is a reflection of our hard work of raising the BPM industry in Indonesia. Our greatest thanks to Frost &Sullivan for this honor, also to all of our business partners and customers who have always entrusted us to manage its
business process. Hopefully we can continuously and consistency provide improvement in quality of services to the whole customers", said Andang Ashari - Director of BPM and Global Business Infomedia in the awarding ceremony at Mandarin Oriental Hotel - Jakarta, November 28th, 2017.