GLOBAL BUSINESS is part of the department Digital CRM Global Business which has a map of the role of developing the BPO market off shore since February 2014. We are present as a solution for company's need services in BPO, KPO & ITO by providing human resources with professional qualification such as, well-trained, well-educated along with dedication in service excellence, to deliver customer’s order and ensure their satisfaction

For the team leader level and above, we include a certified special training so that our workforce can provide the correct procedures to subordinates in order to achieve the best service. In keeping with the consistency of good service, we are applying the quality control services through a Standard Operation Procedure (SOP) in accordance with characteristict scope of work in each area

Language

  • Infomedia Global Services have 5 language capabilities: English, Malay, Mandarin, Korea & Arabic
  • Use Cloud System by Telkom Indonesia, we have a Secure System, that accessible ANYTIME and ANYWHERE

Service Delivery

  • Inbound Call: Customer Service, Helpdesk, Setting Appointment
  • Outbond Call: Telemarketing (English, Arabic, Malay, Mandarin, Korea
  • Data Entry
  • QA Processing

Integrated Technology

  • Multichannel/omnichannel contact center
  • Knowledge management
  • Workforce management optimization

Global Service

Live Chat

Live Chat

An application designed specifically to provide direct conversation in a corporate website

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Socio Medio

Socio Medio

An application to manage and to provide analytical result of interactions in corporate social media

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Data Entry

Data Entry

A data/information conversion and recording process into an electronic data storage system, mainly computer

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QA Assurance

QA Assurance

A process of assessing the accuracy, validity, and delivery of a sales / appointment process via recording, based on controlled parameters and other support file

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Global Call Center

Global Call Center

For the team leader level and above, we include a certified special training so that our workforce can provide the correct procedures to subordinates in order to achieve the best service.

Request for demo
Ika Nursari
Ika Nursari

ika.nursari@infomedia.co.id

Sarah Hayati
Sarah Hayati

sarah.hayati@infomedia.co.id

Kun Rahmanto
Kun Rahmanto

kun.rahmanto@infomedia.co.id

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