About Us

PT. Infomedia Nusantara (Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication provider in Indonesia with business portfolios: TIMES (Telecommunication, Information, Media, Edutainment, Services). By direction of Telkom, Infomedia is focus on handling the portfolio of Information service to become a leader in Business Process Management company in the region.

  1. 1984

    We start our journey as part of PT Elnusa Yellowpages by producing phone book directori 'Yellowpages'

  2. 1995

    Transformed into PT Infomedia Nusantara when Telkom joined the company and expanding the business by providing Call Center Solution

  3. 2002

    Initiation of call center services :

    Voice based : Inbound & Outbound Call
    Application Interactive Voice Response (IVR) technology
    Manage Call Center Operation

  4. 2010

    Portfolio transformation into contact center by delivering solution of :

    Implement multi-channel based service (call, walk in, multimedia, and social media) - End to End Customer Engagement
    Back Office Processing
    Technical Support

  5. 2014

    Vertical business expansion by focusing on providing industrial solution of:

    CRM : Customer Relationship Management
    TO : Information Technology Outsourcing
    BPO : Business Process Outsourcing
    KPO : Knowledge Process Outsourcing

Take advantage of cost effective work process solution in excellent performance

Focus on core business competencies

Remove the burden of infrastructure

Improve customer satisfaction with high quality service

Gain total cost ownership savings

20 K+
workforces
20 +
sites
8
cities in indonesia
400 M
interactions per year
10 +
experiences
8 K
seats
+ 100
clients served
10
global footprints
5
global languages
Niam Dzikri

President Director



Niam Dzikri

Holds Master Degree in Electrical Engineering from Institut Teknologi Bandung (ITB) in 2001 and Bachelor Degree in Physics Engineering from Institut Teknologi Bandung (ITB) in 1989

Working Experiences:

  • President Director of PT Finnet Indonesia (2015-2018)
  • Director of Business and Service PT Finnet Indonesia (2012-2015)
  • Senior Manager (SM) Planning &Performance PT. Telkom Indonesia, tbk (2010-2012)
Riri Amalas Yulita

Director of Operation



Riri Amalas Yulita

Holds Magister Management from Institut Manajemen Telkom and Physics Engineer from Institut Teknologi Bandung

Experience

  • Director of CRM & Analytics Business in PT Infomedia Nusantara (2017-2018)
  • Board Of Commissioner PT Infomedia Nusantara, January 1st 2017
  • Strategic Advisor Customer Experience Telkomsel (2016 - 2017)
  • General Manager Customer Service Management Tekomsel (2014 - 2016)
Benny Artono

Director of Marketing & Sales



Benny Artono

He holds Master Degree in Business Administration at the University of Bradford - UK in 2001

Working Experiences:

  • Sales Director of PT Pins Indonesia (2016)
  • Director of ICT Solution PT Pins Indonesia (2015)
  • Director of Distribution Business PT Pins Indonesia (2013)
Roberto Surya Negara

Director of Finance and Business Support



Roberto Surya Negara

Holds Master Degree in Finance, Gadjah Mada University, Indonesia and Bachelor Degree in Accounting, Faculty of Economics, University of Indonesia, Indonesia

Working Experiences:

  • Executive Vice President Innovation & Strategic Portfolio - Telin (PT Telekomunikasi Indonesia International) 2017 - 2018
  • Vice President Strategic Investment - Telin (PT Telekomunikasi Indonesia International) 2013 – 2016
  • Vice President Finance & Accounting - Telin (PT Telekomunikasi Indonesia International) 2008 – 2013
Edi Witjara

Commisioner



Edi Witjara

He holds Doctoral Degree in Business Management from CMA International Australia, Master Degree in Law from Padjajaran University and Bachelor Degree in Engineering from STT Telkom.

Working Experience

  • Director of Human Capital Management, PT Telekomunikasi Indonesia, Tbk., 2019 - Present
  • Senior VP Group Financial Planning Analysis and Control PT Telekomunikasi Indonesia, Tbk., 2018 - 2019
  • Senior VP Financial Planning Analysis PT Telekomunikasi Indonesia, Tbk., 2016 - 2018
Devi Alzy

Commisioner



Devi Alzy

He holds Magister Management in Business Strategic Finance from Paramadina University, and Bachelor Degree in Electrical Engineering from Indonesian University

Working Experience

  • Project Director Shared Service Telkom Group (2018)
  • Vice President Subsidiaries & Business Alignment (2017)
  • vice President Chief of Operating Officer Supervision (2015)
Agus Winarno

Commisioner



Agus Winarno

He holds Bachelor Industrial Engineering , STT Telkom, ST, 16-04-1996.

Experience

  • Sub Dit Consumer Relationship Management, Vp Consumer Relationship Mgt, 01-07-2014 - Present
  • Telkom Jakarta Barat, Gm Telkom Jakarta Barat, 01-02-2014 - 30-06-2014
  • Telkom Jakarta Pusat, Gm Telkom Jakarta Pusat, 01-02-2013 - 30-06-2013
  • Consumer Service Regional Ii, Gm Unit Cs Reg Jabodetabek, 01-08-2012 - 31-01-2013
  • Direktorat Konsumer, Avp Sales Strategy, 01-02-2011 - 30-04-2012
Yusron Hariyadi

Commisioner



Yusron Hariyadi

Holds bachelor degree in Electrical Engineering from Bandung Institute of Technology, Indonesia.

Experiences:

  • Currently he is serving as Vice President Enterprise Planning Strategy (2017)
  • Director of PT Integrasi Logistik Cipta Solusi - ILCS (2016)
  • Executive General Manager of Business Service Division (2014-2016)
Frost & Sullivan Best Service Award 2016

Frost & Sullivan Best Service Award 2016

What Frost & Sullivan Expertise Said About Infomedia?

“In the recent years, Infomedia has revamped its Customer Relationship Management (CRM) offerings, with the aim of supporting client’s business through their customer’s journey. The company has continued to invest in bolstering its capability to provide holistic multichannel customer engagement services. This has resulted in successful expansion in the non-voice segment with existing customers as well as securing new ones.

Infomedia is well regarded for its wide-spread presence, reliable technology platform and highly skilled resources to deliver quality services. In addition, its customer centric approach has helped the company achieve double digit revenue growth in an increasingly competitive market, which further strengthened its market share.”

Krishna Baidya
Head – Customer Contact Research
Digital Transformation Practice
Frost & Sullivan Asia Pacific

CCW

CCW

Top Performers Contact Center World Asia Pacific 2016 in the Category of BEST HELP DESK OUTSOURCED

TBCCI 2016

TBCCI 2016

The Best Contact Center Indonesia 2016

Socially Devoted

Socially Devoted

Top #1 in the World for Telkomsel Facebook & Twitter (Managed Service by Infomedia)

APCAL 2017

APCAL 2017

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