PT. Infomedia Nusantara (Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication provider in Indonesia with business portfolios: TIMES (Telecommunication, Information, Media, Edutainment, Services). By direction of Telkom, Infomedia is focus on handling the portfolio of Information service to become a leader in Business Process Management company in the region.
We start our journey as part of PT Elnusa Yellowpages by producing phone book directori 'Yellowpages'
Transformed into PT Infomedia Nusantara when Telkom joined the company and expanding the business by providing Call Center Solution
Initiation of call center services :
Voice based : Inbound & Outbound Call
Application Interactive Voice Response (IVR) technology
Manage Call Center Operation
Portfolio transformation into contact center by delivering solution of :
Implement multi-channel based service (call, walk in, multimedia, and social media) - End to End Customer Engagement
Back Office Processing
Vertical business expansion by focusing on providing industrial solution of:
CRM : Customer Relationship Management
TO : Information Technology Outsourcing
BPO : Business Process Outsourcing
KPO : Knowledge Process Outsourcing
Take advantage of cost effective work process solution in excellent performance
Focus on core business competencies
Remove the burden of infrastructure
Improve customer satisfaction with high quality service
Gain total cost ownership savings
Holds Master Degree in Electrical Engineering from Institut Teknologi Bandung (ITB) in 2001 and Bachelor Degree in Physics Engineering from Institut Teknologi Bandung (ITB) in 1989
Holds Magister Management from Institut Manajemen Telkom and Physics Engineer from Institut Teknologi Bandung
He holds Master Degree in Business Administration at the University of Bradford - UK in 2001
Holds Master Degree in Finance, Gadjah Mada University, Indonesia and Bachelor Degree in Accounting, Faculty of Economics, University of Indonesia, Indonesia
He holds Doctoral Degree in Business Management from CMA International Australia, Master Degree in Law from Padjajaran University and Bachelor Degree in Engineering from STT Telkom.
He holds Magister Management in Business Strategic Finance from Paramadina University, and Bachelor Degree in Electrical Engineering from Indonesian University
He holds Bachelor Industrial Engineering , STT Telkom, ST, 16-04-1996.
Holds bachelor degree in Electrical Engineering from Bandung Institute of Technology, Indonesia.
What Frost & Sullivan Expertise Said About Infomedia?
“In the recent years, Infomedia has revamped its Customer Relationship Management (CRM) offerings, with the aim of supporting client’s business through their customer’s journey. The company has continued to invest in bolstering its capability to provide holistic multichannel customer engagement services. This has resulted in successful expansion in the non-voice segment with existing customers as well as securing new ones.
Infomedia is well regarded for its wide-spread presence, reliable technology platform and highly skilled resources to deliver quality services. In addition, its customer centric approach has helped the company achieve double digit revenue growth in an increasingly competitive market, which further strengthened its market share.”
Head – Customer Contact Research
Digital Transformation Practice
Frost & Sullivan Asia Pacific
Top Performers Contact Center World Asia Pacific 2016 in the Category of BEST HELP DESK OUTSOURCED
The Best Contact Center Indonesia 2016